Privacy Policy

Effective Date: April 3, 2025

Welcome to Quately. Your privacy and trust are important to us, and we are fully committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our website, platform, and services. By using Quately, you agree to the terms of this Privacy Policy.

About This Policy

This Privacy Policy outlines our practices regarding the collection and handling of your personal data. We've designed this policy to be transparent about how we process your information and to help you understand your rights regarding your data.

Our Commitment to Privacy

At Quately, we take your privacy seriously. We implement strong security measures and fair data practices to ensure your information remains protected. We only collect and process the data necessary to provide you with our services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, regulation, or service offerings. When we make material changes, we will notify users via email or through a notice on our website. You are encouraged to review this policy periodically to stay informed.

Information We Collect

We collect information to provide the best possible experience and ensure smooth operation of the platform. The types of information we collect include:

Personal Information

When you register for a Quately account, interact with our support team, or upgrade to a paid plan, we may collect:

Your full name
Email address
Password (securely hashed)
Billing and payment details (processed securely via third-party providers)

Usage Data

To improve our service and user experience, we collect non-personally identifiable information such as:

Pages and features accessed
Time spent on the platform
Navigation paths
IP address, browser type, and device identifiers

Communication Records

If you contact us via email, live chat, or support ticket, we may retain those communications for future reference and service quality.

How We Use Your Information

We only use your personal data for purposes that are necessary and beneficial to your use of the platform. This includes:

Setting up and managing your user account
Delivering platform functionality and maintaining service uptime
Processing payments and managing subscriptions
Sending transactional notifications (e.g., invoices, login alerts)
Providing customer support and resolving issues
Improving features and performance based on aggregate usage data
Sending occasional updates, promotions, or educational content (opt-in only)

We will NEVER sell your data to third parties.

Data Storage & Security

Your data security is our top priority. All user information is encrypted in transit using SSL and stored securely on cloud infrastructure located in both European Union (EU) and United States (US) regions. Our hosting and architecture follow modern security protocols, including:

End-to-end encryption
Firewall protection
Access control policies
Regular software updates and monitoring

While no method of transmission over the internet is 100% secure, we take every reasonable measure to protect your data from unauthorized access, misuse, or loss.

Cookies & Tracking Technologies

We use cookies and similar technologies (such as local storage or tracking pixels) to:

Maintain your logged-in session
Remember preferences (like language or theme)
Track usage analytics through services like Google Analytics
Improve and personalize your experience

You can choose to disable cookies through your browser settings, although some features may not function properly if cookies are disabled.

Third-Party Services & Integrations

Quately integrates with various third-party tools and services to enhance platform functionality. These may include:

Payment processors (e.g., Stripe)
AI providers (e.g., OpenAI, NovitaAI, GROK, Gemini)
Email and autoresponder platforms
Analytics providers

We ensure that these services follow industry-standard privacy practices. However, your interaction with any third-party service is subject to their individual privacy policies.

Refund Policy

We believe in transparency and fairness. Quately is a digital software service that can be fully tested with zero commitment through our 7-day free trial. During this period, you have full access to the platform and can explore all major features to determine if it fits your needs.

For this reason:

We do not offer refunds after the trial period ends and a subscription is activated.

We strongly encourage you to make full use of the free trial period before upgrading. This ensures that you only commit to a paid plan if you're fully satisfied with the platform. Should you encounter any issues during the trial or after upgrade, our support team is ready to assist.

Your Data Rights

As a user, you have full rights over your personal information. You may:

Access and review your personal data
Update or correct inaccuracies
Request deletion of your data (subject to legal or contractual obligations)
Export your data for backup or migration
Opt out of promotional emails at any time via unsubscribe links or account settings

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain personal data only as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal, tax, or regulatory obligations
Resolve disputes and enforce agreements

When your data is no longer required, we will securely delete or anonymize it.

Children's Privacy

Quately is intended for users aged 18 and older. We do not knowingly collect personal data from children under 13. If we become aware that such data has been inadvertently collected, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulation, or service offerings. When we make material changes, we will notify users via email or a notice on our website. You are encouraged to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your data, please reach out:

Email: [email protected]

Website: https://quately.com

Legal Compliance

We are committed to complying with applicable data protection laws in all jurisdictions where we operate. Our policies and procedures are designed to meet or exceed legal requirements for personal data protection.

Final Notes

Your trust is important to us. By being transparent about our data practices and providing you with control over your information, we aim to build a respectful and secure relationship with all our users.

Thank you for choosing Quately.