Refund Policy
Effective Date: April 3, 2025
We want every customer to feel confident when purchasing from us. Since our products and services are digital and delivered instantly after purchase, we do our best to make sure access is clear, smooth, and available immediately.
If you have any issues with your order, such as missing access, login problems, duplicate purchases, or receiving the product at the wrong email address, please reach out to us at support@quately.com or open a
ticket at helpdesk.quately.com. We respond quickly and always aim to resolve issues without delay.
Eligibility for Refunds
We offer refunds in the following situations:
1. You did not receive access to the product
If access was not delivered or there was an email mismatch, we will resend your access. If you still prefer a refund, we will process it.
2. Duplicate or accidental purchase
If you accidentally purchased more than once, we will refund the extra order.
3. Technical issues that prevent access
If a verified technical issue prevents you from using the product and we are unable to resolve it, we will refund your purchase.
4. Product not as described
If you believe the product you received does not match what was described on the sales page, please contact us. We will review the case and issue a refund when appropriate.
Situations Not Covered
Because our products are delivered instantly and contain downloadable or proprietary digital content, we do not offer refunds in cases where:
- - The customer has full access for a long period, but chooses not to use the product
- - The customer changes their mind after downloading or accessing, and utilizing the content
- - The refund request comes long after the purchas,e without any issue reported
How to Request a Refund
To request a refund, please email support@quately.com with:
- - Your order email
- - Your PayPal email
- - The name of the product purchased
- - A short note describing the issue
Our team will review your request and respond promptly.